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Ralph Paglia's Blog Posts for January 2008

Blog Posts

David Surguine of Northpoint Ford in Little Rock, AR tells his BDC story

In the video embedded in the comment section below, David Surguine, the President and GM or Northpoint Ford in Little Rock, Arkansas tells the story of how his BDC came into being. He reads from several reports explaining in detail the profits and sales brought into the dealership by their BDC and how the scope of work for his BDC has been expanded over time based on the BDC's success in handling various processes previously assigned to the salespeople of the store.

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Posted by Ralph Paglia on January 28th, 2008 at 1:26am — 2 Comments

5 Key Measurements Critical To CRM Success

By Ralph Paglia

In August 2005 I had the privilege of going to work for the largest sales volume and revenue Chevrolet dealership in the world, Courtesy Chevrolet in Phoenix, AZ. Based on my previous 24 years of e

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Posted by Ralph Paglia on January 20th, 2008 at 12:44pm — No Comments

Dealix Interview #2 with Ralph Paglia

Ralph Paglia and Courtesy Chevrolet: Part 2

We’re bridging 2006 and 2007 by continuing our chat with Ralph Paglia, CRM/e-Business Director at Phoenix’s Courtesy Chevrolet. Courtesy is consistently one of the top Ch

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Posted by Ralph Paglia on January 20th, 2008 at 11:58am — No Comments

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